Privacy Policy for Lynxo.ai
Effective Date: 7/9/2025
Lynxo.ai (“we,” “our,” “us”) respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, store, and share your information when you use our mobile application, Lynxo.ai (“App”), which is designed to support last mile delivery and courier management.
By downloading, installing, or using the App, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
Name, phone number, email address, and profile details.
Account login credentials (username and password).
1.2 Location Data
Real-time GPS data while the App is running (foreground or background) for:
Route optimization
Live delivery tracking
Delivery verification and analytics
1.3 Delivery Data
Pickup and drop-off addresses.
Proof of Delivery (POD), including photos, e-signatures, and delivery notes.
1.4 Device Information
Device type, operating system, app version, unique device identifiers.
Crash logs, performance data, and diagnostic information.
1.5 Usage Data
In-app actions (task acceptance, updates, completed deliveries).
Interaction with notifications, menus, and features.
1.6 Permissions (when enabled by user)
Camera: To capture photos for POD.
Storage: To upload/save delivery documents.
Contacts (optional): If dispatchers import or assign tasks using saved contacts.
Notifications: To alert drivers about new tasks, updates, or messages.
2. How We Use Your Information
We use the collected information to:
Deliver core app functionality (task management, route optimization, POD).
Provide real-time visibility to dispatchers, drivers, and customers.
Improve delivery efficiency through analytics and reporting.
Authenticate and secure user accounts.
Send notifications related to deliveries, system updates, or account activity.
Provide customer support and technical assistance.
Comply with legal and regulatory requirements.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA):
Consent – For location tracking, camera, and notifications.
Contract – To provide courier and delivery services you request.
Legitimate Interest – To improve app performance and security.
Legal Obligation – To comply with laws and regulations.
4. How We Share Information
We do not sell your personal data. We may share information only with:
Dispatchers & Businesses – To assign, track, and complete delivery tasks.
Third-party service providers – For hosting, analytics, push notifications, or payment processing.
Legal authorities – If required by law or to protect our rights, users, or property.
Corporate transfers – If Lynxo.ai is involved in a merger, acquisition, or asset sale.
All third parties must follow confidentiality agreements and applicable data protection laws.
5. Data Retention
We retain your data only as long as necessary to:
Provide services.
Comply with legal obligations.
Resolve disputes.
Enforce agreements.
When data is no longer required, it will be securely deleted or anonymized.
6. Data Security
We use industry-standard measures to protect your data, including:
Encryption (in transit and at rest).
Role-based access controls.
Secure servers and regular audits.
Despite these measures, no method of transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access a copy of your personal data.
Request correction or deletion of your data.
Restrict or object to certain processing.
Withdraw consent (e.g., for location tracking).
Request portability of your data.
To exercise these rights, please contact us at team @ lynxo.ai.
8. Children’s Privacy
Lynxo.ai is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect information from minors. If we learn that a child has provided us with data, we will delete it immediately.
9. International Data Transfers
Your information may be stored and processed in servers outside your country of residence. We take appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data remains protected.
10. Third-Party Links and Services
Our App may contain links to third-party websites or integrations (e.g., maps, payment gateways). We are not responsible for the privacy practices of third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website with a revised Effective Date. We encourage you to review it regularly.
12. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our practices, please contact us:
📧 Email: team @ lynxo.ai
🌐 Website: https://lynxo.ai
🏢 Address: Worq TTDI, Glomac Damansara, Taman Tun Dr Ismail, Kuala Lumpur, Malaysia