logo

Terms & Conditions

Terms and Conditions

Effective Date: 7/9/2025

Last Updated: 29/10/2025

These Terms and Conditions (“Terms”) govern the use of Lynxo.ai, a last-mile delivery software solution provided by iStrata Digital Sdn. Bhd., a company incorporated in Malaysia with its registered address at:

WORQ Intermark Level 9, Integra Tower, 348, Jln Tun Razak, Kampung Datuk Keramat, 50400 Kuala Lumpur, Malaysia (“Company”, “we”, “our”, or “us”).

By accessing or using Lynxo.ai (the “Platform”), you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, you may not access or use the Platform.

1. Scope of Services

Lynxo.ai provides businesses with last-mile delivery management solutions, including but not limited to:

  • Order and delivery tracking,

  • Route optimization,

  • Driver management,

  • Integration with third-party services.

The Platform is a software-as-a-service (SaaS) solution. We do not provide courier or logistics services ourselves.

2. Eligibility

The Platform is intended for use by business entities. By subscribing, you confirm that you are entering into this Agreement on behalf of a business entity with the legal authority to bind such entity.

3. Subscriptions and Fees

  1. Access to Lynxo.ai requires a paid subscription as described on our Pricing Page.

  2. All fees are billed in accordance with the selected subscription plan and payment schedule.

  3. No Refunds: All payments are non-refundable.

  4. Cancellation: Customers may cancel their subscription according to the timelines and conditions set out in their contract and pricing package. Cancellation does not entitle the Customer to any refund.

4. Service Level Commitment

We will make commercially reasonable efforts to ensure that the Platform is available at least 99% of the time in any calendar month, excluding:

  • Planned maintenance (with prior notice where possible),

  • Force majeure events (including internet disruptions beyond our control),

  • Misuse or issues caused by Customer systems or third-party providers.

This SLA is the Customer’s sole remedy for downtime.

5. Use of the Platform

Customers agree to:

  • Use the Platform only for lawful business purposes,

  • Not attempt to reverse engineer, decompile, or misuse the software,

  • Ensure their users and employees comply with these Terms.

We reserve the right to suspend or terminate access for misuse or breach.

6. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy. By using the Platform, you consent to such processing.

Customers are responsible for ensuring their own compliance with applicable data protection and privacy laws in their jurisdictions.

7. Intellectual Property

All rights, title, and interest in the Platform, including software, trademarks, and related content, remain the exclusive property of iStrata Digital Sdn. Bhd. Customers are granted a limited, non-exclusive, non-transferable license to use the Platform during their subscription term.

8. Limitation of Liability

  1. The Platform is provided “as is” and “as available”.

  2. To the maximum extent permitted by law, we disclaim all warranties (express or implied).

  3. Our total liability under these Terms is limited to the amount paid by the Customer in the preceding three (3) months of subscription.

  4. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.

9. Indemnity

The Customer agrees to indemnify and hold harmless iStrata Digital Sdn. Bhd., its directors, employees, and affiliates from claims, losses, or damages arising out of:

  • Misuse of the Platform,

  • Violation of these Terms,

  • Breach of applicable laws.

10. Termination

We may suspend or terminate Customer access if:

  • Fees are unpaid,

  • The Customer breaches these Terms,

  • Continued access would pose legal or security risks.

Upon termination, all rights to access the Platform immediately cease.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. Modifications

We may update these Terms from time to time. Changes will be posted on our website and become effective upon publication. Continued use of the Platform constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact:

iStrata Digital Sdn. Bhd.
WORQ Intermark Level 9, Integra Tower,
348, Jln Tun Razak, Kampung Datuk Keramat,
50400 Kuala Lumpur, Malaysia
Email: team@lynxo.ai